Online passport renewal

Malaysians, Renew Your Passport Online! It’s Easy, Fast & Hassle-Free

A few years back, the mention of passport renewals will be greeted by a series of groans and advice like ‘go early’, ‘be ready to wait in line’, ‘bring snacks’ and so on.

Fast forward a few years, we have got UTCs (Urban Transformation Centres) across Malaysia and the renewal process has improved but this still involves getting through traffic and standing in line, waiting for your number to be called.

However, what many Malaysians are unaware is that we can now renew our passport online. Some are reluctant to go about it online, so the majority of Malaysians are still going to the immigration office and waiting in long lines to renew their passport.

The online renewal system was introduced on September 1, 2016 to reduce the congestion at immigration counters nationwide.

According to former Immigration director-general Datuk Seri Mustafar Ali, the system is underutilised. As of November 2018, a meagre 9,178 applications were made by Malaysians.

Here’s why you should consider online passport renewal

1. Just like online shopping, you can pay for your passport online. You won’t have to queue up at the payment counter of immigration offices.
2. You can drastically cut down on your waiting time. You can cut down on the waiting time to snap your photo and details clarification as well as queuing to make your payment.
3. An added convenience is that you can choose the immigration branch you want to collect your new passport from. You wouldn’t need to take half-day leave or time off if you choose one near your workplace.

Or, if you are staying in KL but for some reason, you want to collect your passport from a branch in Penang, you can do so without any issue.

Steps to renew your passport online

  1. Visit the immigration portal and read the terms and conditions.
  2. Click ‘Setuju’ or ‘Agree’ at the bottom of the page once you are done.Online passport application
  3. Next, you will be required to key-in your particulars to enable the system to identify your old passport.
  4. On the next page, fill in the required particulars accordingly.
  5. The next step will require you to upload your image. Crop according to the size mentioned.
  6. Once you are sure with all the information you provided, click ‘Update’.
  7. You will receive a notification that your application has been accepted: “PERMOHONAN ANDA TELAH DITERIMA”.
  8. Next up is the payment. Choose your preferred option and proceed to make your payment.
  9. Once the payment is accepted, you need to print two copies of the receipt; one for your reference and one to bring along when you go to collect your new passport.
  10. Now that you are done with your online application, you just need to head to the immigration according to the date and time mentioned in your receipt. (It’s usually the next day)
  11. Hand over the receipt and your old passport.
  12. You will receive your new passport and your old one will be invalidated.

You can check your application status here, and should there be any issues with your application you can contact the immigration office at 03-8000 8000.

IMPORTANT! Here’s how to avoid getting your application rejected

You might have to cross a few road bumps on your journey to renew your passport online. Just take note of these to hasten the process!

online passport renewalThe photo you submit MUST follow the required dimensions and MUST have white background.

You can only upload the softcopy of the photo taken in a professional photo shop.

For ladies wearing head cover or hijab, choose dark colours preferably black and make sure your face is clearly visible.

The cropping of the photo done online might not be perfect. If that happens, you will get a call from an immigration officer and you will be asked to bring the hardcopy when you go to collect your new passport.

The fee for your renewal is as follows:
Normal Application (13 -59 years old) - RM 200; Senior Citizen (60 years and above) - RM100.
You MUST present yourself for the new passport collection. You can’t send representatives.

Happy Travelling And Don’t Forget To Boast That You Renewed Your Passport Without Waiting In Line!

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