Online payment platform Paypal has announced that it will be shutting down its operations center here in Malaysia. The company is ceasing operations in Malaysia in order to change its business model to increase efficiency.
PayPal will be moving its Malaysian Operations Center to another location – which has yet to be revealed.
Paypal has also initiated a voluntary separation scheme (VSS) for all of its local employees to ensure a smooth transition to new jobs.
“We have made the difficult decision to close PayPal’s Operations Centre in Malaysia by the end of this year. The work currently being delivered at our Operations Centre in Malaysia will gradually move to other locations. This internal reorganisation does not affect our customers in Malaysia, who can continue to use our products and services as normal.” the statement read.
“We regularly review our global site structure and staffing to ensure the support and services we provide at each site best meet the evolving demands of our customers. Our Operations Centre in Malaysia has done a remarkable job serving our customers since the site opened in 2011. However, this decision was made to align our investment in sites that are better equipped to support the future needs of our customers and our company.”
“Our priority now is to do everything we can to set up our employees for future success and we are fully committed to helping them as they transition to the next step in their careers. As well as offering comprehensive separation packages, we have built an on-site careers center to promote job opportunities and provide immediate assistance to employees.”
PayPal has also assured everyone that this move will not affect its customers and that business is on as usual.
[Source]
