AirAsia will no longer charge processing fees for payments made through credit/debit cards and online banking, starting from October.
AirAsia group chief executive officer Tan Sri Tony Fernandes made the announcement yesterday (July 30) via Twitter.
I’m pleased to announce that @Airasia is removing processing fee from October. We still still have some charges to drive traffic to cheaper , safer and less fraudless methods. But there Will be methods with no fees. no more process#technologyrules #makingairfaresaffordable
— Tony Fernandes (@tonyfernandes) July 30, 2019
Currently, AirAsia’s processing fee starts at RM4 and can go up as high as RM16. However, this processing fee is waived if the passenger pays for their flight with BigPay, AirAsia’s e-wallet application.
The removal of the processing fees for card payments is in line with Bank Negara Malaysia’s announcement last year that merchants are not allowed to impose a surcharge on card payments. According to Bank Negara, one of the reasons merchants impose the surcharge is to recover the costs incurred by them when they accept these payments.
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