Unifi Home 300Mbps + Mobile Plan

Unifi Home 300Mbps + Mobile Plan

• Is there any penalty charge if I terminate my Unifi Home AFTER the minimum subscription period is over?

  There will be no penalty charge for termination made after the minimum contract period (24 months).

• When will I get my first bill after I subscribe to Unifi Home package?

  You can expect to receive your first e-bill within one (1) month upon service activation. The first bill will include pro-rated package fee (current usage) and one (1) month advance payment

• How do I make online payments via the MyUnifi app?

  Step 1: Sign in to the MyUnifi app
  Step 2: Tap on “Account” menu
  Step 3: Tap on “Pay Bills” button at the bottom
  Step 4: Select account and Tap on “Pay”
  Step 5: Select payment method either Credit/Debit Card or Online Banking
  Step 6: Click “Next” to proceed with the payment

• How do I retrieve my Unifi bill statement?

  1. e-Bill (softcopy) – e-Bill sent to your preferred email address for FREE
  2. SMS –You will also receive SMS text notification from 61000, 3 to 7 days from your bill date. The content is the bill amount, bill due date and Unifi portal link to view & pay the bill.
  3. Unifi Portal – You can view your bills for the past six (6) months via online by logging to Unifi.com.my
  4. MyUnifi app – You can view your bills for the past six (6) months via online by logging to MyUnifi app