Customer Care Agent – Malaysia
At iMoney, established in 2012, we’re not just any personal finance website. We’re a beacon of financial empowerment, guiding millions of consumers across Malaysia and the Philippines. Serving over 15 million individuals annually, our platform offers an insightful product comparison, relevant money tips, and indispensable financial tools like the iMoney CreditScore.
Having collaborated with over 50 esteemed partners in the financial services and government sectors, our impact-driven financial literacy campaigns are noteworthy. With our acquisition by JurisTech in 2020, a prominent fintech powerhouse in Malaysia, our trajectory is only upwards.
Do you have a knack for understanding people’s financial needs? Do you enjoy making a difference in someone’s financial journey? If so, then we’re looking for someone like you to further bolster the iMoney brand.
- Seamlessly manage both inbound and outbound calls, ensuring customers who've used our comparison services receive top-notch support.
- Transform queries into solutions. Deliver accurate and professional responses every time.
- Be a financial guide! Gain expertise in our product offerings and recommend ideal financial products based on customer requirements.
- Spot the opportunity! Cross-sell and enhance customer portfolios whenever possible.
- Consistently meet or even outdo daily and monthly sales and call targets.
- Worry not about being thrown into the deep end. We'll ensure you're well-equipped with product knowledge and training.
- At least 1 year of experience in telemarketing? Fantastic.
- Educational qualifications ranging from SPM/O Level to Advanced/Higher/Graduate Diploma.
- Fresh graduates? You're welcome to be part of our dynamic team.
- Solid proficiency in Microsoft Office applications.
- Your negotiation and consultative sales skills? Top tier.
- Organized, problem-solver with effective communication prowess.
- Drive sales while ensuring that customer satisfaction isn't compromised.
- Familiarity with financial services, especially Personal Loans or Credit Cards? That's a bonus.
- Proficient in both English and Bahasa Malaysia.
- Based in or willing to commute to Bangsar South? Perfect.
Join us, be the bridge between individuals and their financial aspirations, and let’s redefine the personal finance landscape together!