Telesales Representative

Founded in 2012, iMoney is a leading personal finance website which helps consumers compare and apply for financial and utility products, as well as learn good money management. With a strong presence in Malaysia and the Philippines, we empower around 15 million people annually to make intelligent money decisions – be it through product comparison on our website, learning the latest money tips, or using our free financial tools like the iMoney CreditScore. As part of our efforts to empower people in their personal finance, we have also worked with over 50 partners in the financial services and government industries to run impact-driven financial literacy campaigns. In 2020, JurisTech, a leading Malaysian-based fintech company, has acquired iMoney.


Job Description

We are currently on a hiring spree to recruit vibrant and energetic individuals for the Telesales Representative position who are passionate and ambitious in growing our company to the next level. The individual should have some experience in the industry, is always striving to achieve targets, and is constantly hungry for knowledge. He or she should also possess a good customer-oriented attitude in helping customers by responding to their queries in an efficient manner. Think you have got what it takes? Apply now!

Key Responsibilities:

  • Manage both inbound and outbound calls to achieve sales targets by providing an optimum service to customers who have done comparisons on our website
  • Help customers find the products that best suit their needs
  • Attend to customers’ queries by providing accurate information and ensuring that queries are handled professionally
  • Developing an in-depth knowledge of financial products and services offered, to make suitable recommendations based on customers' needs and preferences
  • Identify opportunities to cross-sell financial products to prospective customers
  • Continually meeting or exceeding daily and monthly targets with respect to call volume and sales

Skills & Requirements

  • Candidates must possess at least an SPM/O Level, Higher Secondary/STPM/A Levels/Pre-U, Diploma, or Advanced/Higher/Graduate Diploma in any field
  • A minimum of one (1) year working experience in the telemarketing industry is highly preferable. However, fresh graduates are strongly encouraged to apply
  • Strong proficiency in Microsoft Office applications (Microsoft Word, PowerPoint, Excel, etc)
  • Strong negotiation and consultative sales skills
  • Excellent organisational and problem-solving skills
  • Effective communication skills and exceptional customer service skills
  • Deliver sales with outstanding levels of customer satisfaction in line with the company’s vision
  • Knowledge in financial services such as personal loans, telecommunications and/ or broadband services would be an added advantage. However, product knowledge and training will also be provided
  • Great communication or interpersonal skills is a plus
  • Able to communicate in English, Bahasa Malaysia, and Mandarin

Please send your résumé to careers@imoney.my, examples of your best works, sketches, prototypes or anything else that demonstrates your interest and ability.