{"id":62684,"date":"2024-04-15T13:45:53","date_gmt":"2024-04-15T05:45:53","guid":{"rendered":"https:\/\/www.imoney.my\/articles\/?p=62684"},"modified":"2024-04-15T13:45:53","modified_gmt":"2024-04-15T05:45:53","slug":"bank-fraud-alert-psa","status":"publish","type":"post","link":"https:\/\/www.imoney.my\/articles\/bank-fraud-alert-psa","title":{"rendered":"Banks Clarify That They WIll Never Request For Sensitive Information"},"content":{"rendered":"

The Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) has recently reiterated to the public that its member banks will <\/span>never ask for sensitive customer information<\/span><\/a> such as online banking username and password, and credit or debit card number via phone calls.<\/span><\/p>\n

Under very specific scenarios, the banks may call customers for clarification. This will only happen if the bank suspects an irregular transaction has taken place. During these calls, banks may perform a verification check using partial personal information such as requesting for the last 4-digit of NRIC. This measure is taken to safeguard customers’ accounts and ensure the continued security of their financial information.<\/span><\/p>\n

Customers who suspect that they have received a call from a fraudster should hang up immediately and call the bank\u2019s official customer service hotline instead.<\/span><\/p>\n

Once more, the banks would like to reiterate that they will never ask for the following information:<\/span><\/p>\n