{"id":60666,"date":"2024-09-04T10:00:54","date_gmt":"2024-09-04T02:00:54","guid":{"rendered":"https:\/\/www.imoney.my\/articles\/?p=60666"},"modified":"2024-09-05T13:02:23","modified_gmt":"2024-09-05T05:02:23","slug":"flight-delay-guide","status":"publish","type":"post","link":"https:\/\/www.imoney.my\/articles\/flight-delay-guide","title":{"rendered":"[Updated] Guide To Flight Delay Compensation In Malaysia"},"content":{"rendered":"

Picture this; you\u2019re at the airport, ready to go on a holiday that you\u2019ve been planning for months. You’re all revved up and ready to step on the plane and leave your problems behind. But wait, you see the ‘DELAYED’ notice flash up on your flight number on the airport flight schedule screen.<\/span><\/p>\n

What can you do?<\/span><\/p>\n

Airlines have different policies in compensating flight delays. So here’s a quick checklist to guide you on your rights when your flight is delayed.\u00a0\u00a0<\/span><\/p>\n

<\/span>Know your air travel rights in Malaysia<\/span><\/h2>\n

The Malaysian Aviation Commission (<\/span>MAVCOM<\/span>)<\/span> has general guidelines on the type of compensation that must be provided in the event of a flight delay. What you get depends on the length of the delay.<\/span><\/p>\n

These compensations have also been enhanced under the recent Malaysian Aviation Consumer Protection (Amendment) Code (MACPC) 2024<\/a>. Below is a comparison of the existing and enhanced compensation benefits.<\/p>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Time <\/strong><\/th>Compensation<\/strong><\/th>MACPC 2024<\/strong><\/th>\n<\/tr>\n<\/thead>\n
Two hours or more<\/strong><\/td>Meals, telephone calls and internet access<\/td>No change<\/td>\n<\/tr>\n
Five hours or more (or when a stay becomes necessary<\/strong><\/td>Hotel accommodation and transport plus meals, telephone calls and internet access <\/td>Add option for full refund in the original mode of payment within 30 days if you chose not to continue with the airline for your journey<\/td>\n<\/tr>\n
Cancellation of flight<\/strong><\/td>A full refund or alternative flights<\/td>No change<\/td>\n<\/tr>\n
Flight disruptions by extraordinary
\ncircumstances<\/strong><\/td>		-<\/strong><\/td>First offer refund in the same form as the original mode of payment.
\nAirlines can then offer alternative forms of refund and customer must have the choice to decide on which mode of refund is preferred.<\/td>\n<\/tr>\n
Change of flight status<\/strong><\/td>-<\/strong><\/td>Consumers must be notified at least two (2) weeks prior to the actual departure, unless due to extraordinary circumstances (ruling to take effect Jan 2025)<\/td>\n<\/tr>\n
Ticket price<\/strong><\/td>-<\/strong><\/td>Airlines must publish all-inclusive prices at the time of advertising and before ticket purchase by consumer, including all fees and charges<\/td>\n<\/tr>\n
Other refunds<\/strong><\/td>-<\/strong><\/td>Refund to customer must included mandatory refund of the fuel surcharge, taxes, fees, and charges such as the departure levy, Passenger Service Charges (PSC), carbon fee, etc.
\nApply to both refundable and non-refundable tickets for flights not boarded.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Flight delays extension claim<\/h4>\n

Sometimes even a single flight can have multiple delays. This is another common problem faced by travellers. You may first be informed of a two (2) hours delay which is then followed by another four (4) hours delay.<\/p>\n

Here’s what you can claim.<\/p>\n

\"flight<\/a>

Source: MAVCOM<\/em><\/p><\/div>\n

<\/span>Types of flight delays and cancellations you can claim<\/span><\/h2>\n

One question that you might be asking is, what about delays that affect connecting flights? For that, it depends on the ticket that you bought.<\/span><\/p>\n

Flight delays on a single ticket to final destination<\/h4>\n

First, if your flight from destination A to destination C, with a connecting flight at destination B, is delayed at A then the airline you bought the ticket from will be held responsible to compensate you with all the compensation listed above (where it applies), and a ticket for the next available flight to your final destination.<\/p>\n

This is because your ticket is from destination A to destination C, which means that the airline is responsible for getting you to your final destination.<\/p>\n

Example<\/strong><\/h5>\n

Raju bought a flight ticket from Kuala Lumpur to Paris from ETC Airlines, with a connecting flight at Dubai.
\nHowever, Raju\u2019s flight from Kuala Lumpur to Dubai was delayed for five hours, causing him to miss his connecting flight from Dubai to Paris.<\/p>\n

In this case, ETC Airlines will be responsible to compensate him with;<\/p>\n