{"id":38752,"date":"2019-06-27T15:13:39","date_gmt":"2019-06-27T07:13:39","guid":{"rendered":"https:\/\/www.imoney.my\/articles\/?p=38752"},"modified":"2021-08-27T18:21:17","modified_gmt":"2021-08-27T10:21:17","slug":"touch-n-go-ewallet-money-back-guarantee","status":"publish","type":"post","link":"https:\/\/www.imoney.my\/articles\/touch-n-go-ewallet-money-back-guarantee","title":{"rendered":"Touch &#8216;n Go eWallet Now Comes With Money-Back Guarantee; Full Compensation In 5 Days"},"content":{"rendered":"<p>Touch \u2018n Go eWallet has announced a new Money-Back Guarantee Policy to provide better security to their eWallet users.<\/p>\n<p>Under the new policy, users can report any unauthorised transactions and receive full compensation within five working days.<\/p>\n<p>Syahrunizam Samsudin, CEO of TNG Digital Sdn Bhd, said, \u201cUsers can trust us, continue to pay confidently and transact with our app, knowing that the transactions are protected and refund is available for any unauthorised transaction.\u201d<\/p>\n<h2><span class=\"ez-toc-section\" id=\"eWallet-penetration-in-Malaysia-still-low\"><\/span><strong>eWallet penetration in Malaysia still low<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>During the \u201cCashless Confidential: eWallet vs Cash: Which is More Secure\u201d forum, which was hosted by TNG Digital in collaboration with Nielsen Malaysia, it was revealed that only 8% of Malaysians use mobile wallets \u2013 despite a smartphone penetration rate of 76%.<\/p>\n<p>While two out of three Malaysians pay for larger expenses like car installments, rent or utility bills via online payment, cash still dominates when it comes to day-to-day or recreational expenses.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Malaysians-concerned-about-mobile-wallet-security\"><\/span><strong>Malaysians concerned about mobile wallet security <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Security concerns remain a top reason why Malaysians have been slow to adopt this mode of payment. Nielsen\u2019s insights show that 39% of Malaysians are worried that their banking details might be leaked to a third-party, while 38% fear missing transactions when making digital payments. Another 30% worry that their mobile phones may be stolen to make purchases.<\/p>\n<p>Teh Huey Tzi, Chief Risk Officer at TNG Digital addressed these security concerns at the forum by sharing that Touch \u2018n Go employs several security measures, including a multi-factor authentication process. In addition, their backend system uses artificial intelligence (AI) to detect anomalies or unauthorised activities.<\/p>\n<p>She also said that Touch \u2018n Go eWallet is working towards ensuring that their users\u2019 data is handled with the same security standards as those of banks.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How-do-you-claim-your-money-back\"><\/span><strong>How do you claim your money back?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div id=\"attachment_38753\" style=\"width: 1173px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-38753\" class=\"size-full wp-image-38753\" src=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/how-to-claim.png\" alt=\"\" width=\"1163\" height=\"523\" srcset=\"\/articles\/wp-content\/uploads\/2019\/06\/how-to-claim.png 1163w, \/articles\/wp-content\/uploads\/2019\/06\/how-to-claim-300x135.png 300w, \/articles\/wp-content\/uploads\/2019\/06\/how-to-claim-768x345.png 768w, \/articles\/wp-content\/uploads\/2019\/06\/how-to-claim-800x360.png 800w\" sizes=\"auto, (max-width: 1163px) 100vw, 1163px\" \/><p id=\"caption-attachment-38753\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/www.tngdigital.com.my\/mbg.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Touch \u2018n Go<\/a><\/p><\/div>\n<p>In order to enjoy the Money-Back Guarantee, you need to first verify your eWallet account by submitting a picture of your MyKad, MyPolis, MyTentera or passport, as well as a selfie. Your account will be verified within 48 hours.<\/p>\n<p>If you find an unauthorised transaction in your eWallet account, you can click on the Money-Back Guarantee feature on the app. You will need to fill up a form with details of your case and attach proof of documentation involved with the transaction. When your claim is investigated and confirmed to be legitimate, you will be fully reimbursed within five days.<\/p>\n<p>For more information, check out the FAQ <u><a href=\"https:\/\/www.tngdigital.com.my\/mbg.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">here<\/a><\/u>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spot an unauthorised transaction in your account? Here\u2019s how to get your money back. <\/p>\n","protected":false},"author":43,"featured_media":38756,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[256,216],"tags":[],"class_list":["post-38752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifestyle","category-news-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Does Touch \u2018n Go eWallet\u2019s Money-Back Guarantee Work?<\/title>\n<meta name=\"description\" content=\"Touch \u2018n Go\u2019s new Money-Back Guarantee Policy means that you can get a full refund within five working days if you spot an unauthorised transaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.imoney.my\/articles\/touch-n-go-ewallet-money-back-guarantee\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Does Touch \u2018n Go eWallet\u2019s Money-Back Guarantee Work?\" \/>\n<meta property=\"og:description\" content=\"Touch \u2018n Go\u2019s new Money-Back Guarantee Policy means that you can get a full refund within five working days if you spot an unauthorised transaction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.imoney.my\/articles\/touch-n-go-ewallet-money-back-guarantee\" \/>\n<meta property=\"og:site_name\" content=\"iMoney Malaysia\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-27T07:13:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-27T10:21:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/IMG_20190627_114329-1-1-.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jen-Li Lim\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jen-Li Lim\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.imoney.my\\\/articles\\\/touch-n-go-ewallet-money-back-guarantee#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.imoney.my\\\/articles\\\/touch-n-go-ewallet-money-back-guarantee\"},\"author\":{\"name\":\"Jen-Li Lim\",\"@id\":\"https:\\\/\\\/www.imoney.my\\\/articles\\\/#\\\/schema\\\/person\\\/b161cd233681c3b0bd593dde40c951c4\"},\"headline\":\"Touch &#8216;n Go eWallet Now Comes With Money-Back Guarantee; 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