{"id":23705,"date":"2021-09-23T17:26:31","date_gmt":"2021-09-23T09:26:31","guid":{"rendered":"https:\/\/www.imoney.my\/articles\/?p=23705"},"modified":"2024-06-05T11:50:10","modified_gmt":"2024-06-05T03:50:10","slug":"which-is-the-best-mobile-plan-in-malaysia","status":"publish","type":"post","link":"https:\/\/www.imoney.my\/articles\/which-is-the-best-mobile-plan-in-malaysia","title":{"rendered":"Which Is The Best Postpaid Mobile Plan In Malaysia?"},"content":{"rendered":"<p>It\u2019s pretty obvious that Malaysians love their smartphones.<\/p>\n<p>In fact, according to <a href=\"https:\/\/datareportal.com\/reports\/digital-2021-malaysia\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">DataReportal\u2019s survey<\/a>, we spend a whopping four and a half hours a day using mobile internet! It\u2019s no surprise then, that there is a high demand for the best deals when it comes to mobile phone plans.<\/p>\n<p>But which postpaid\u00a0mobile plan really gives you the best deal to fuel your love for your smartphones? There\u2019s a lot of talk and preference individually, but here\u2019s the breakdown of what you need to know when choosing the right mobile plan. To help you out, we compare these features against five popular telcos in Malaysia: Celcom, Digi, Maxis, U Mobile and Yes.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"1-Internet-data\"><\/span><strong>1. Internet data<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Always running out of data? Or maybe you have too much unused data at the end of every month? It may be time to review your mobile plan. You could be paying more than you need to by subscribing to a plan that doesn\u2019t suit your needs.<\/p>\n<p>On the other hand, if you have fallen for a plan\u2019s cheap advertised price only to discover that you will end up paying much more, then it\u2019s also important for you to compare what you are getting for each gigabyte of data.<\/p>\n<p>Telcos typically offer two types of mobile plans: one with high-speed internet (but with limited data), or one with unlimited data (but with capped speeds). Here\u2019s a comparison of a few entry or mid-range plans among the telcos.<\/p>\n<h3>High-speed internet plans<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-49783 size-full\" src=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141828\/data.png\" alt=\"\" width=\"1327\" height=\"216\" srcset=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141828\/data.png 1327w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141828\/data-300x49.png 300w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141828\/data-768x125.png 768w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141828\/data-800x130.png 800w\" sizes=\"auto, (max-width: 1327px) 100vw, 1327px\" \/><\/p>\n<p>U Mobile is the only telco that offers both unlimited data and high-speed internet in one plan at a fairly affordable price of RM68 a month.<\/p>\n<p>Alternatively, Yes also offers good value for money, with a whopping 100GB for RM49. It also allows you to use all that data for hotspot, which is not a common feature among other mobile plans.<\/p>\n<h3>Unlimited data plans<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-49782 size-full\" src=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141815\/unlimited-data.png\" alt=\"\" width=\"875\" height=\"251\" srcset=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141815\/unlimited-data.png 875w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141815\/unlimited-data-300x86.png 300w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141815\/unlimited-data-768x220.png 768w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141815\/unlimited-data-800x229.png 800w\" sizes=\"auto, (max-width: 875px) 100vw, 875px\" \/><\/p>\n<p>Among the three telcos that offer unlimited data plans, U Mobile is once again the most cost-effective telco. But it also has the lowest maximum speed of up to 5Mbps. Google Support suggests that this is <a href=\"https:\/\/support.google.com\/youtube\/answer\/78358?hl=en\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">good enough<\/a> to watch 1080p HD videos on YouTube. However, <a href=\"https:\/\/www.u.com.my\/tnc\/848\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">U Mobile\u2019s terms and conditions<\/a> notes that this plan only allows you to stream video at standard definition.<\/p>\n<p>If you want both unlimited data and high-speed internet, you can go for U Mobile\u2019s GX68. But U Mobile\u2019s average download speeds (even when uncapped) can be lower than other operators.<\/p>\n<p>If you want the best unlimited data experience, consider Digi. You\u2019ll have to fork out a pricey RM150, but you\u2019ll get both unlimited internet, no speed caps and unlimited hotspot.<\/p>\n<p>However, do note that \u2018unlimited plans\u2019 may not literally offer you unlimited bandwidth. Your plan will come with a Fair Use Policy, which means that you cannot use your available bandwidth in a way that can be interpreted as abuse of your telco\u2019s services. If you\u2019ve been using an extraordinarily large amount of data (eg, consistently using your data to torrent large files), your telco could suspend your service. This data limit will vary according to your telco, and not every telco will reveal what this limit is.<\/p>\n<div class=\"block block--tips\"><div class=\"block__title\">The winner<\/div><div><\/p>\n<p>U Mobile offers the best value for money when it comes to getting more data. <\/div><\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-5480548724451938\"\n     crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\"\n     style=\"display:block; text-align:center;\"\n     data-ad-layout=\"in-article\"\n     data-ad-format=\"fluid\"\n     data-ad-client=\"ca-pub-5480548724451938\"\n     data-ad-slot=\"1890014785\"><\/ins><script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2-Download-speed\"><\/span><strong>2. Download speed<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>What\u2019s the point of having unlimited data if your download speed is reminiscent of dial-up?<\/p>\n<p>Though your telco may advertise a plan as having \u201chigh speed\u201d or \u201cuncapped speed\u201d, your actual speed will depend on factors such as the network infrastructure your telco is operating on, your distance from the cell tower, concrete walls, and how congested your telco\u2019s network is.<\/p>\n<p><a href=\"https:\/\/www.opensignal.com\/reports\/2021\/04\/malaysia\/mobile-network-experience\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">OpenSignal<\/a>, a source on the coverage and performance of mobile operators worldwide, has compared the average download speeds of the following telcos in Malaysia:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-49786 size-large aligncenter\" src=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24142144\/Opensignal_chart-800x244.png\" alt=\"\" width=\"800\" height=\"244\" srcset=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24142144\/Opensignal_chart-800x244.png 800w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24142144\/Opensignal_chart-300x92.png 300w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24142144\/Opensignal_chart-768x234.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>OpenSignal found that Digi has the fastest average download speeds nationally. However, the average speeds you may get depends on your region, too. Within Kuala Lumpur, Maxis takes the lead with an average download speed of 18Mbps.<\/p>\n<div class=\"block block--tips\"><div class=\"block__title\">The winner<\/div><div><\/p>\n<p>Digi comes out top with the highest national average download speed of 13.3Mbps.<\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"3-Calls-texts\"><\/span><strong>3. Calls &amp; texts<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Once upon a time, we used our phones to make calls and to send SMSes. Though these may not be the most used functions today, it\u2019s still important to know how much you are being charged.<\/p>\n<p>It\u2019s pretty common for telcos to offer unlimited calls and texts nowadays, but some still don\u2019t. You should take the time to ask about call charges if this is something you find yourself doing often.<\/p>\n<p><strong>Which plan offers unlimited calls?<\/strong><br \/>\n\n<table id=\"tablepress-1685\" class=\"tablepress tablepress-id-1685\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Celcom<\/th><th class=\"column-2\">Digi<\/th><th class=\"column-3\">Maxis<\/th><th class=\"column-4\">U Mobile<\/th><th class=\"column-5\">Yes<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">All Celcom postpaid mobile plans<\/td><td class=\"column-2\">All Digi postpaid plans<\/td><td class=\"column-3\">All Maxis postpaid plans<\/td><td class=\"column-4\">All U Mobile P and GX plans<\/td><td class=\"column-5\">Kasi Up Postpaid 49<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1685 from cache --><\/p>\n<p><strong>Which plan offers unlimited SMS?<\/strong><br \/>\n\n<table id=\"tablepress-1686\" class=\"tablepress tablepress-id-1686\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Celcom<\/th><th class=\"column-2\">Digi<\/th><th class=\"column-3\">Maxis<\/th><th class=\"column-4\">U Mobile<\/th><th class=\"column-5\">Yes<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">None<\/td><td class=\"column-2\">None<\/td><td class=\"column-3\">All Maxis postpaid plans<\/td><td class=\"column-4\">None<\/td><td class=\"column-5\">None<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1686 from cache --><br \/>\nWhen it comes to unlimited calls, choices abound. All the mobile operators we compared offer unlimited voice calls to any network. Additionally, Maxis plans also offer unlimited SMSes.<\/p>\n<div class=\"block block--tips\"><div class=\"block__title\">The winner<\/div><div><\/p>\n<p>Maxis wins this category, as all their plans have unlimited calls and text. However, Maxis plans are generally pricier. If you need unlimited calls but can do without unlimited texts (a high likelihood, considering the popularity of internet messaging apps), then consider Celcom, Digi or U Mobile instead. <\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"4-Carry-forward-unused-data\"><\/span><strong>4. Carry forward unused data<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>What happens if you don\u2019t use up all the data quota? Typically, your unused data will be forfeited and you start on a clean slate the next month.<\/p>\n<p>But why waste what you have already paid for? Find out which telco allows you to bring forward unused Internet to the following month. What this feature does is carry forward a certain amount of unused data to the following month, so technically, your data won\u2019t be wasted.<\/p>\n<p><strong>Which plan offers carry forward of unused data?<\/strong><br \/>\n\n<table id=\"tablepress-1687\" class=\"tablepress tablepress-id-1687\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Celcom<\/th><th class=\"column-2\">Digi<\/th><th class=\"column-3\">Maxis<\/th><th class=\"column-4\">U Mobile<\/th><th class=\"column-5\">Yes<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">None<\/td><td class=\"column-2\">All postpaid plans<\/td><td class=\"column-3\">None<\/td><td class=\"column-4\">None<\/td><td class=\"column-5\">None<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1687 from cache --><br \/>\n<div class=\"block block--tips\"><div class=\"block__title\">The winner<\/div><div>Digi is the default winner, as it\u2019s the only operator that allows you to carry forward unused data.<\/div><\/div><\/p>\n<h2><span class=\"ez-toc-section\" id=\"5-Supplementary-lines\"><\/span>5. <strong>Supplementary lines<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>One of the best ways to lower your household mobile phone bills is to get supplementary lines instead of getting individual lines for every family member.<\/p>\n<p>However, to ensure you truly maximise your plan, you will have to do the maths. Consider how much data you and your family need, and then look for the cheapest plan for the amount of data you need.<\/p>\n<p>Here\u2019s a comparison of supplementary lines among all the telcos:<\/p>\n<p><strong>How much do supplementary lines cost?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-49781 aligncenter\" src=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141800\/supplementary-lines.png\" alt=\"\" width=\"1100\" height=\"235\" srcset=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141800\/supplementary-lines.png 1100w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141800\/supplementary-lines-300x64.png 300w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141800\/supplementary-lines-768x164.png 768w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141800\/supplementary-lines-800x171.png 800w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/p>\n<p>Yes only offers supplementary lines under its <a href=\"https:\/\/www.yes.my\/4g-lte-postpaid-family\/\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">Unlimited Family Plan<\/a>, which seems to be discontinued from their online store, so we\u2019ve omitted it from this comparison.<\/p>\n<p>Among the telcos that do offer them, Digi and U Mobile offer the cheapest price per supplementary line, starting from RM20. For each supplementary line, you pay 50% of the principal line\u2019s price. They also both offer the option to increase your supplementary lines\u2019 data pool, but you\u2019ll have to fork out for more.<\/p>\n<div class=\"block block--tips\"><div class=\"block__title\">The winner<\/div><div>Digi offers the most cost-effective plans for supplementary lines. It also has the highest number of maximum supplementary lines, which is useful for larger families.<\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"6-Data-roaming\"><\/span><strong>6. Data roaming<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Overseas travel is probably not the first thing on your mind right now. But when it\u2019s eventually safe again, you may want to make use of your mobile plan\u2019s data roaming feature. Here\u2019s how this feature stacks up among the various telcos:<\/p>\n<p><strong>How much do you pay for data roaming?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-49780 aligncenter\" src=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141748\/data-roaming.png\" alt=\"\" width=\"1325\" height=\"171\" srcset=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141748\/data-roaming.png 1325w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141748\/data-roaming-300x39.png 300w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141748\/data-roaming-768x99.png 768w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141748\/data-roaming-800x103.png 800w\" sizes=\"auto, (max-width: 1325px) 100vw, 1325px\" \/><\/p>\n<p><em>\u00a0<\/em><div class=\"block block--tips\"><div class=\"block__title\">The winner<\/div><div><\/p>\n<p>U Mobile doesn\u2019t charge anything when you\u2019re in one of these <a href=\"https:\/\/www.u.com.my\/plans\/roaming-idd\/roam-onz\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">12 countries<\/a>, making it the clear winner in terms of affordability. For countries not listed, U Mobile charges RM10 or RM36 per day for unlimited data, depending on the country.<\/p>\n<p>Alternatively, Digi offers unlimited roaming in over 100 countries starting from RM36.<\/div><\/div><\/p>\n<h2><span class=\"ez-toc-section\" id=\"7-Quality-of-service\"><\/span><strong>7. Quality of service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This has always been quite subjective among the mobile users, as some are pretty happy with what\u2019s being offered by telcos, while others express regret and disappointment as they port out of one telco to another.<\/p>\n<p>The Malaysian Communications and Multimedia Commission (MCMC) revealed that in June, Celcom had 12,056 complaints from customers \u2013 the highest among the mobile service providers. Maxis had 8,926 complaints, while Digi had 8,056. For context, in the third quarter of 2020, Maxis had the <a href=\"https:\/\/www.thestar.com.my\/business\/business-news\/2021\/01\/15\/consolidation-theme\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">highest market share<\/a> of subscribers in Malaysia, followed by Digi, then Celcom. However, the MCMC also noted that the number of complaints were unusually high in June, thanks to the Movement Control Order.<\/p>\n<p>So how do the service offerings of these telcos fare in real-world usage? In OpenSignal\u2019s latest <a href=\"https:\/\/www.opensignal.com\/reports\/2021\/04\/malaysia\/mobile-network-experience\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">Mobile Experience Awards<\/a>, U Mobile came up top in three out of seven categories. But OpenSignal notes that it\u2019s also one of the worst performing telco when it comes to 4G coverage experience.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-49778\" src=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141725\/Opensignal_chart-5.png\" alt=\"\" width=\"4580\" height=\"2736\" srcset=\"https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141725\/Opensignal_chart-5.png 4580w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141725\/Opensignal_chart-5-300x179.png 300w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141725\/Opensignal_chart-5-768x459.png 768w, https:\/\/static.imoney.my\/articles\/wp-content\/uploads\/2019\/06\/24141725\/Opensignal_chart-5-800x478.png 800w\" sizes=\"auto, (max-width: 4580px) 100vw, 4580px\" \/><\/p>\n<p>Instead, Celcom comes up ahead when it comes to 4G availability and coverage experience. While Yes wasn\u2019t included in this national comparison, OpenSignal noted that in 12 out of 15 regions analysed, it trumped other telcos when it comes to 4G availability.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"And-the-winner-is%E2%80%A6\"><\/span><strong>And the winner is\u2026<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Based on the comparison above, here are the best postpaid plans that deserve your attention, based these usage criteria:<\/p>\n<ul>\n<li><strong>If you want the best value-for-money plan:<\/strong> U Mobile\u2019s plans trumps other telcos when it comes to value-for-money. For RM40 a month, you can get unlimited data \u2013 bump that up to RM68, and you can get uncapped speeds to go with it too. But its quality of service \u2013 especially when it comes to 4G coverage and average download speeds \u2013 can fall short, depending on where you live. If you live in a more rural area, it may be better to go with another telco instead. You can use the <a href=\"https:\/\/www.opensignal.com\/apps\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">OpenSignal<\/a> app for determining which telco has the best coverage in your area.<\/li>\n<li><strong>If you want a plan with good coverage: <\/strong>Go with Celcom if you want the best 4G coverage nationwide. However, its plans start at RM80, which is slightly higher than other telcos.<\/li>\n<li><strong>If you want a cost-effective family plan: <\/strong>Digi\u2019s supplementary lines are affordable, and you can add up to six lines! This means that a family of seven on the cheapest plan available would only pay RM160 a month (RM40 for the principal line + RM20 x 6 supplementary lines). That\u2019s about RM23 per person.<\/li>\n<\/ul>\n<p>But as usual, while we\u2019ve suggested a few value-for-money plans above, consider if you have specific usage needs and budget constraints before signing up. If you want better perks from your mobile plan, it\u2019s perfectly alright to spring for more expensive plans if they\u2019re within your budget. On the other hand, if you\u2019re looking to save more money on telco fees, consider these <a href=\"https:\/\/www.imoney.my\/articles\/best-mobile-prepaid-plan\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">mobile prepaid plans<\/a> instead.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find out which telco offers the best mobile plans!<\/p>\n","protected":false},"author":1,"featured_media":49794,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[246],"tags":[871,426,427,375,870,398,658,657],"class_list":["post-23705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-plan","tag-best-mobile-plan","tag-celcom","tag-digi","tag-maxis","tag-mobile-plan","tag-postpaid","tag-u-mobile","tag-yes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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